+ A
A -
QNA
Doha
The Department of Planning and Quality in the Ministry of Interior (MoI) has started a survey seeking opinion on the services provided by the General Directorate of Borders Passports and Expatriates Affairs, the unified services department at the Mesaimeer Service Center, and the General Directorate of Traffic in Madinat Khalifa-South. The survey runs until Thursday.
Survey teams have distributed questionnaires, which include questions about the procedures carried out by the Department of Expatriate Affairs, the Department of Standard Services, and the General Directorate of Traffic.
The questions pertain to reception of clients, speed of completion of their transactions and the response to their inquiries by staff and officers. The questionnaire also seeks opinion on the facilities provided by the departments, including the provision of suitable waiting places for visitors, car parking, and services for people with special needs.
Telecommunications Department Director Brig Abdul Rahman Majid al Sulaiti said,"The MoI attaches great importance to such surveys as it has an effective role in supporting the decision-making process and identifying the efficiency of the services, its shortcomings and obstacles to the termination of transactions through the electronic systems provided by the MoI on its website and the service of Metrash2."
Sulaiti said that the teams of the Department of Planning and Quality will seek the views of the clients to know the extent of their knowledge about the availability of services performed by the three departments of the MoI in order to motivate them to complete their transactions online and to further develop all services performed by the departments of the ministry in various disciplines.
He pointed out that the survey also aims to identify the ease level of the electronic transactions and the obstacles faced by the users during the completion of these transactions to facilitate and simplify the procedures, taking into account the quality and accuracy in the completion of transactions, to improve the quality of performance and provide the best services to the clients boasting of the latest technology.
