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Tribune News Network
Doha
The Ministry of Economy and Commerce (MEC) has closed a car firm's vehicle maintenance centre in the Industrial Area for a week.
The company failed to notify the ministry about the manufacturing defect in certain models of its vehicles, risking consumers'safety, the MEC said in a statement.
The MEC said the company violated one of the articles of the Consumer Protection Law, which states,"Once the supplier finds a defect in the goods or service, it should notify the competent authority of the ministry and the consumer of the potential damages, and how to prevent them and to withdraw the defective goods from the market immediately, and to announce this in accordance with the executive regulations of this law."
According to the Consumer Protection Law, the administrative closure announcement will be posted on the ministry's website and in two daily newspapers at the expense of the violating company.
These measures, which are carried out by MEC, are part of the ongoing review and follow-up by the international call centres to ensure compliance of car dealers with the follow-up and repair of vehicle defects, the ministry said.
The MEC has been continuously monitoring the commitment and compliance of car dealers to follow up the defects of vehicles and fix them to protect the rights of consumers.
The agent of the company should follow up the maintenance and repair and communicate with customers to ensure the implementation of procedures and fixing defects in cars, the MEC said.
The ministry stressed that it will firmly confront all those who are negligent in carrying out their obligations under the Consumer Protection Law and its executive regulations.
The ministry said it will intensify the inspection campaigns to control such practices. Any violation of laws and ministerial decisions will be referred to the competent authorities for appropriate action against them.
The MEC has also urged all consumers to report any irregularities through their communication channels.
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27/05/2018
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