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Tribune News Network
Doha
KARWA unveiled a promotion to waive the booking and technology service charges for its customers as the final metered fare will be without these two cost elements.
According to a press release issued by Mowasalat on Sunday, the company took the decision based on market needs and to provide competitive fares to taxi users.
Karwa taxi customers can book taxis, around the clock, through Karwa App and by calling Call Center from the comfort of their location be it home, shopping mall, entertainment zone or workplace.
Karwa taxi application includes the facility to book either taxi or limousine, and operates through the entire eco-system under the unified call centre.
Mowasalat has also implemented main improvements to taxi deployment in terms of efficiency, policies and process to achieve customer satisfaction as taxi users can book and track their trip through the implemented GPS tracking system.
The metered rates are charged as per published tariff and no preferential price or search price system. The customer receipt will show the total fare with the break up elements.
"We will continue to focus on developing the application through update and improvements to extend our services in order to meet the needs of the transportation industry in Qatar. Our taxi vehicles are luxury sedans adopting to unified taxi standards as stipulated by the regulatory authority and are replaced every five-year period on an average," the press release read.
It added,"Our drivers are trained with internationally accredited training programmes and practical demonstration through safety equipment and simulator to have the feel of driving on Qatar roads. Our drivers are recruited after ascertaining basic criteria of local country driving licence besides Qatari driving licence and English proficiency and literacy."
"In addition, they go through training to get familiarised with Qatari roads, traditions and customs. The drivers are accommodated in Karwa city, which boasts township facilities. In the company, we place customer service as top priority besides meeting with the growing demand and country needs."
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16/07/2018
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