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CATHERINE W GICHUKI
DOHA
PRIMARY Health Care Corporation (PHCC) hosted training on 'Safety II and Resilient Healthcare' for its senior leaders focusing on patient safety.
The advanced training was imparted to 28 senior leaders of the PHCC by one of world's leading experts on industrial safety Professor Erik Hollnagel.
Prof Hollnagel invented the programme concepts and has authored over 25 books and 400 papers on the subject. Safety-II and Resilient Healthcare concepts enable patient safety at different levels of work.
PHCC Managing Director Dr Mariam Abdul Malik said that patient safety is the cornerstone of health services in Qatar."This event is an excellent opportunity to reflect on progress, consider challenges and plan together how we can deliver safe, effective care."
She added that recently PHCC received the highest 'Diamond Level' accreditation, which is an evidence of the concerted efforts of the corporation to enhance primary healthcare."We continue to strive to offer the best services in patient safety as this is one of the strategic priorities of the PHCC and an area recognised by WHO as a global concern in healthcare".
She added that PHCC has already started working on embedding these safety concepts in the process of learning as it has proven to be effective."Now the organisation is striving to equip all its leadership with this innovative approach to safety management and organisational learning."
Speaking to media persons, Hollnagel said that one has to look at accidents and prevent them from happening again."You cannot be safe by only preventing things from going wrong. You also need to work to make sure that they go well."
According to him, resilient healthcare is to look at things that go well in a hospital and try to understand why they go well and see how we can support, facilitate and improve.
PHCC Assistant Executive Director of Quality Management Department, Dr Amal Abdulla al Ali said,"This training is important, especially now that everyone across the health sector is looking at safety and trying to identify the errors so that solutions could be achieved."
