Tribune News Network
Doha
The Primary Health Care Corporation (PHCC) has successfully retained its Diamond level accreditation for an unprecedented third time after rigorous assessment by Accreditation Canada surveyors. The PHCC achieved this under the exemplary leadership of Dr. Mariam Abdulmalik, its managing director.
Dr. Amal Al-Ali, executive director of Quality and Patient Safety Directorate, announced that this comprehensive evaluation included site visits to all 31 health centres and the headquarters, where the survey team meticulously reviewed PHCC’s policies, procedures, and practices to ensure standardisation and consistency in delivering the highest level of care without compromising patient safety.
The assessment focused on the culture of Quality, Patient Safety, and People-Centered Care across all sites. Accreditation Canada surveyors conducted thorough administrative tracers, clinical tracers, patient interviews, leadership and staff interviews, patient and partners discussion groups, and reviews of various evidence including projects, key performance indicators, improvement initiatives, personnel files, and corporate plans. Following this extensive review, PHCC has successfully retained its Diamond level accreditation for an unprecedented third time, achieving an overall compliance rate of 99.8% across all sites.
In addition to this remarkable achievement, PHCC has been honoured with the first-ever globally recognised People-Centered Care (PCC) Centre of Excellence award from Accreditation Canada. These significant milestones are a testament to the unwavering dedication and collaborative efforts of PHCC leaders, staff, patients, and partners.
Syed Hamza, director of Quality Improvement and Accreditation, emphasised that PHCC firmly believes that better quality leads to better health outcomes. It is the steadfast commitment to upholding this belief that has brought PHCC to this prestigious recognition today.
The organisation takes immense pride in its teams’ dedication and relentless efforts in delivering safe and quality care, which are the driving forces behind their success. It is the strong work ethics and unwavering commitment to showcasing a culture of quality, patient safety, and people-centered care that truly sets PHCC apart from others.
These accolades highlight Primary Health Care Corporation wards excellence in healthcare delivery. As they celebrate these achievements, PHCC remains committed to enhancing patient safety and experience, ensuring that all patients and their families receive the best possible care and service.
