Agencies
Social media users in the European Union will soon have a new forum to challenge decisions by platforms to remove posts and videos for breaking their rules or leave up others that may violate them.
An “out of court dispute settlement body” named the Appeals Center Europe said Tuesday it has been certified by Irish regulators to act as a referee on content moderation disputes across the 27-nation EU, starting with cases involving Facebook, YouTube and TikTok.
The center is similar to Meta’s Oversight Board, a quasi-independent body set up in 2020 that acts like a supreme court for thorny decisions about content moderation issues on Facebook, Instagram and Threads submitted by users around the world.
Under the EU’s digital rulebook known as the Digital Services Act, or DSA, tech companies and social media platforms are required to work with dispute settlement bodies and comply with any decisions they make. EU officials in Brussels wanted to give EU citizens a way to challenge any decisions made by Big Tech companies as they sought to balance the right to free speech against the goal of curbing online risks.
The center will hear appeals from users or groups located in the EU about “everything from violence and incitement to hate speech to bullying and harassment,” CEO Thomas Hughes said.
The Digital Services Act is a sweeping set of regulations that requires tech and social media companies operating in Europe to clean up their platforms under threat of hefty fines. Many Silicon Valley tech companies have their European headquarters, will start hearing complaints from users before the end of the year.
It’s initially dealing with Facebook, YouTube and TikTok users because it wanted to start with the biggest platforms, with plans to add others later. Unlike the Oversight Board, which can cherry pick the biggest and most important cases, the center will have to rule on every case it gets.
The Oversight Board both issues binding decisions on individual cases, such as ruling in September on three separate posts with the controversial Palestinian rallying cry “ from the river to the sea,” and also weighs in on wider policy issues with non-binding recommendations, such as guidance in July on updating Meta’s policies on non-consensual deepfakes after reviewing a case involving deepfake intimate images of two women.
