QNA
Doha
The Ministry of Justice (MoJ) on Tuesday inaugurated the first phase of its digital legal services, in accordance with its approved digital transformation plan.
The package of services launched by the Documentation Department includes visual communication transactions, introduced for the first time, and automated transactions connected to the Qatar Digital Identity (QDI) system.
During the launch, Director of the Documentation Department Areej Mohsen Al Shammari highlighted the services, noting that the launch of digital transformation transactions in the Real Estate Registration and Documentation Sector aligns with Qatar National Vision 2030.
She stressed the ministry’s commitment to developing projects and work systems to meet beneficiaries’ needs, enhance client satisfaction, and improve service delivery mechanisms.
Shammari added that this initiative would improve operational efficiency in service delivery, reduce transaction time, enhance transparency, and lessen paper dependency, supporting environmental sustainability efforts and conserving natural resources for sustainable development.
She pointed out that this step aims to enhance users’ experiences with the ministry by providing advanced and easily accessible electronic services, adopting smart solutions to ensure performance quality, and keeping pace with global technological developments.
Regarding the nature of automated transactions, Shammari explained that these are offered and issued electronically without human intervention, including general power of attorney for cases and authorisation for handling government transactions.
She added that applying for automated transactions linked to the QDI system requires an active account in the QDI application and the availability of an electronic signature, stressing that the transaction must be submitted in a personal capacity using one of the available models without modifications, except that a legal representative must be an attorney for court cases.
Concerning transactions conducted through visual communication, she stated that these are submitted electronically, where parties’ identities and intentions are verified remotely via TEAMS, without visiting documentation offices.
Shammari mentioned a new feature in digital transformation transactions: a QR Code for all power of attorneys, allowing reviewers to access the validity and parties’ details by scanning the code anytime using a mobile camera.
Deputy Director of the Documentation Department Mohammad Hassan Al Rumaihi discussed the importance of benefiting from these new services, urging clients to utilise them to facilitate transactions and save time and effort.He noted that any person could complete their digital transactions without human intervention from the ministry, except in cases requiring specific legal procedures to protect clients’ rights.
Rumaihi explained that the new services follow the trial phase of launching digital legal services, which completed around 35 transactions without any reported issues from reviewers or legal notaries.
Head of documentation affairs section at the Documentation Department Sara Al Thobiani presented a live demonstration of automated transactions linked to the QDI system and visual communication transactions, explaining the simplified procedures for beneficiaries to obtain the ministry’s digital services without needing to visit the ministry or its external centres.
She noted that the digital transaction cycle compared to the previous one allows the ministry’s reviewers to complete their transactions electronically within five to 10 minutes if all requirements are met.
On the sidelines of the launch, Head of Southern Service Centres Hussein Ali Al Haiki emphasised the importance of launching these services to ease reviewers’ processes and reduce pressure on service offices, noting that the number of reviewers reaches around 100 daily at peak times.
Haiki added that the ministry provided a well-equipped technical infrastructure for digital transformation transactions, along with a fully prepared and trained team to offer services, adding that service centres are ready to serve the public parallel with the currently available digital services, ensuring no disruption in services provided to citizens and residents.