Running a business can often feel like juggling multiple tasks at once, and for small and medium enterprises (SMEs), this is especially true.
Mustafa Bakali, managing director at Intelliops, explains this by sharing his experience with one of the clients, a local SME owner of a growing retail company.
The business was thriving in terms of customer engagement but behind the scenes, things were far from smooth. The owner found himself overwhelmed by administrative tasks like accounting, payroll management, and inventory control.
As the business grew, so did the complexities. What started as minor bookkeeping oversights soon snowballed into delayed payments and confusion around employee benefits. Time that could have been spent focusing on customers and scaling the business was instead consumed by operational fire-fighting. This left the business struggling with inefficiencies, and, ultimately, profitability was at risk.
The problem faced by this SME is not unique, he further explained. Many business owners find themselves bogged down by back-office responsibilities that, while crucial, detract from their ability to focus on growth.
The absence of structured support for financial management, human resources, and procurement leads to inefficiencies and errors that could easily be avoided.
However, for businesses with limited resources, the option of hiring in-house teams to manage these functions is not always financially viable. This is where outsourcing back-office support becomes a game-changing solution.
“Intelliops, a specialised business services firm, recognised this gap and has positioned itself as a critical partner for SMEs,” remarked Bakali.
The company offers a wide range of back-office support services, designed to help businesses streamline their operations and focus on what really matters, growth and customer engagement.
By offering tailored solutions in accounting, HR, procurement and marketing, Intelliops enables SMEs to operate efficiently, even with limited internal resources.
Intelliops hosted its first corporate event, titled ‘Business Conclave 2024’, in July designed to bring business owners together and introduce them to the concept and importance of back-office support.
During the event, participants were guided through the core functions of back-office services. One of the highlights of the event was a self-assessment session, where participants were introduced to a tailored questionnaire designed by Intelliops.
This tool helped business owners evaluate whether their company might benefit from outsourcing back-office services. Questions focused on current challenges in managing business operations, allowing owners to analyze operational gaps and inefficiencies.
By the end of the session, many participants realized that back-office support wasn’t just a luxury but a necessity to improve efficiency, reduce errors, and lower operational costs.
Bakali highlighted the studies that show companies using professional back-office services experience a 50% boost in efficiency, with cost reductions of up to 40%, and errors reduced by 60%. “These aren’t just abstract figures; they represent real improvements in productivity, savings, and growth potential,” he explained.
“Intelliops stands as a valuable partner for SMEs like FMCG Companies, Trading Companies, Educational & Training Institutes, Business Associations & Services sectors, Restaurants, MEP and Oil & Gas Contractors; looking to navigate the complexities of running a business.
“By providing the required back-office support, we allow business owners to shift their focus from managing operations to growing their companies. For many SMEs, Intelliops has become the solution to a problem they didn’t know how to solve, making it possible to achieve both efficiency and growth with fewer resources,” said Bakali.
For more information, please visit Intelliops’ website: www.intelliops.biz. One can also send an email to [email protected] or [email protected]. Mustafa Bakali can be contacted on GSM: +974 50400651.
