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Tribune News Network
Doha
The Primary Health care Centre’s (PHCC) Workforce Development and Training Directorate have led the development of a sign language training programme, in partnership with Qatar Deaf Centre (QDC), to develop communication skills of health centre receptionists and Hayyak customers service staff. The programme was led and endorsed by Dr Mariam Ali Abdulmalik, PHCC managing director, to prioritise the development of primary healthcare services that is inclusive to patients and families with disabilities.
Dr Samya Ahmad al Abdulla, executive director of Operations Directorate at PHCC, supported the training implementation plan.
She said, “As part of the newly launched Family Medicine Model of patient care, communication skills are key to ensure a comprehensive understanding of the patients’ needs and to engage the patient in joint clinical management of their various health conditions. This training programme will empower PHCC frontline staff to be patient advocates to those who have hearing disabilities, thus improving patient experience at health centres.’’
Fifty key frontline staff from all 27 health centres participated in the programme, which focused on the development of enhanced communication skills, to provide best patient care and services for patients visiting PHCC, who have hearing impairment or are deaf.
The programme advocates the importance of delivering PHCC standards of quality care and responsive services that are inclusive to disability, enhancing patient experience through dedicated healthcare needs.
The four-week skills development programme focused on basic sign language skills in health care, which develops advocacy and translation skills from welcoming patients visiting health centres, managing patient requests and consultation support, supported by our dedicated trained advocacy staff.
Layla al Jasmi, assistant executive director of Workforce Development and Training Directorate, led the programme development on behalf of PHCC. “This programme is an important collaborative initiative with Qatar Deaf Centre (QDC), investing in our diverse healthcare skills and development of healthcare professionals that will improve patient care and experience in all our health centres as part of inclusive plans for the delivery of the Family Medicine Model and care,” Jasmi said.
Doha
The Primary Health care Centre’s (PHCC) Workforce Development and Training Directorate have led the development of a sign language training programme, in partnership with Qatar Deaf Centre (QDC), to develop communication skills of health centre receptionists and Hayyak customers service staff. The programme was led and endorsed by Dr Mariam Ali Abdulmalik, PHCC managing director, to prioritise the development of primary healthcare services that is inclusive to patients and families with disabilities.
Dr Samya Ahmad al Abdulla, executive director of Operations Directorate at PHCC, supported the training implementation plan.
She said, “As part of the newly launched Family Medicine Model of patient care, communication skills are key to ensure a comprehensive understanding of the patients’ needs and to engage the patient in joint clinical management of their various health conditions. This training programme will empower PHCC frontline staff to be patient advocates to those who have hearing disabilities, thus improving patient experience at health centres.’’
Fifty key frontline staff from all 27 health centres participated in the programme, which focused on the development of enhanced communication skills, to provide best patient care and services for patients visiting PHCC, who have hearing impairment or are deaf.
The programme advocates the importance of delivering PHCC standards of quality care and responsive services that are inclusive to disability, enhancing patient experience through dedicated healthcare needs.
The four-week skills development programme focused on basic sign language skills in health care, which develops advocacy and translation skills from welcoming patients visiting health centres, managing patient requests and consultation support, supported by our dedicated trained advocacy staff.
Layla al Jasmi, assistant executive director of Workforce Development and Training Directorate, led the programme development on behalf of PHCC. “This programme is an important collaborative initiative with Qatar Deaf Centre (QDC), investing in our diverse healthcare skills and development of healthcare professionals that will improve patient care and experience in all our health centres as part of inclusive plans for the delivery of the Family Medicine Model and care,” Jasmi said.
