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Tribune News Network
Doha
Vodafone Qatar on Sunday inaugurated its new state-of-the-art local call centre in Al Sadd, providing 24X7 end-to-end support for customers over all its contact channels.
The new call centre is staffed with highly trained agents who have received the highest levels of customer service training. They will manage the inquiries and requests of the company’s consumer and enterprise customer segments. Another distinctive feature will be telesales service to ensure customers are offered the best deals to enjoy Vodafone Qatar’s products and services.
Inaugurating the new centre, Khames Mohammed al Naimi, chief human resources officer, said, “We are delighted to open our new modern call centre in Qatar. Vodafone Qatar has been always dedicated and committed to delivering a high quality customer service on a daily basis. This call centre is designed using best practices to ensure that.”
The call centre features an open environment offering excellent working facilities for all customer care staff with state of the art soundproof work stations. The office set up is completely wireless and agents are provided with the latest high tech headsets with noise cancellation and sound optimisation.
The centre also houses a dedicated training facility, a cafeteria and prayer facilities for all customer-facing staff. This world-class facility also offers online and classroom training with an innovation area designed to brings new ideas into Vodafone Qatar’s business.
Doha
Vodafone Qatar on Sunday inaugurated its new state-of-the-art local call centre in Al Sadd, providing 24X7 end-to-end support for customers over all its contact channels.
The new call centre is staffed with highly trained agents who have received the highest levels of customer service training. They will manage the inquiries and requests of the company’s consumer and enterprise customer segments. Another distinctive feature will be telesales service to ensure customers are offered the best deals to enjoy Vodafone Qatar’s products and services.
Inaugurating the new centre, Khames Mohammed al Naimi, chief human resources officer, said, “We are delighted to open our new modern call centre in Qatar. Vodafone Qatar has been always dedicated and committed to delivering a high quality customer service on a daily basis. This call centre is designed using best practices to ensure that.”
The call centre features an open environment offering excellent working facilities for all customer care staff with state of the art soundproof work stations. The office set up is completely wireless and agents are provided with the latest high tech headsets with noise cancellation and sound optimisation.
The centre also houses a dedicated training facility, a cafeteria and prayer facilities for all customer-facing staff. This world-class facility also offers online and classroom training with an innovation area designed to brings new ideas into Vodafone Qatar’s business.
