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Responding to public demand for more convenient ways to obtain personal medical information, Hamad Medical Corporation (HMC) has launched an easy to use online service for patients requesting copies of their medical report. This service allows individuals to submit an application for a medical report, for themselves or on behalf of someone else, and pay the fee online without having to visit the hospital.
“HMC is committed to delivering better customer service through the use of digital solutions. Wherever possible, we are looking to provide digital solutions to make it easier for patients, and the populations we serve, to interact safely and efficiently with our organisation. This solution is one of the performance measures that will help streamline an important service for our patients,” said Ali Al Khater, Chief Communications Officer at HMC.
HMC receives between 80,000 and 90,000 visitors for medical reports annually; approximately 60,000 of these are handled by Hamad General Hospital alone. The new smart system enables requests to be made online, along with the processing of the applicable fee, through a secure payment gateway arranged with Qatar National Bank. Once finalised, patients can request the option for Qatar Post to deliver their reports at their doorstep for a nominal fee.
“HMC is committed to delivering better customer service through the use of digital solutions. Wherever possible, we are looking to provide digital solutions to make it easier for patients, and the populations we serve, to interact safely and efficiently with our organisation. This solution is one of the performance measures that will help streamline an important service for our patients,” said Ali Al Khater, Chief Communications Officer at HMC.
HMC receives between 80,000 and 90,000 visitors for medical reports annually; approximately 60,000 of these are handled by Hamad General Hospital alone. The new smart system enables requests to be made online, along with the processing of the applicable fee, through a secure payment gateway arranged with Qatar National Bank. Once finalised, patients can request the option for Qatar Post to deliver their reports at their doorstep for a nominal fee.
