Tribune News Network
Doha
Qatar Airways has earned the title of ‘World Class’ airline and ‘2022 Five Star Global Airline’ at the APEX/IFSA Awards, in addition to securing two additional awards including APEX Passenger Choice Awards for Best Food & Beverage and Best Seat Comfort. Throughout the pandemic, the airline has been recognised for its continued emphasis on innovation and an unparalleled commitment to creating the most premium passenger experience in the industry.
The ‘World Class’ rating – created in collaboration with aviation guest experience consultancy Yates and Partners to recognize excellence across a range of different metrics – was announced as a new "North Star” for airlines at the 2021 APEX/IFSA EXPO. These metrics focus on the issues that twenty-first century travellers are most concerned about, from Safety, Wellbeing and Sustainability to Superior Service, Brand Integrity, Space and Comfort, Customer Recognition and Relevance of Cuisine.
To receive a ‘World Class’ rating, airlines must undergo extensive audits by industry professionals who rate every aspect of the guest experience over many flights, in every class. Qatar Airways was recognized for its "ultimate quality and detail management, generous space and seat concepts and guest experience innovation,” as well as "outstanding service, impeccable dish presentations and distinctive design.”
As part of the APEX Official Airline Ratings – the first airline rating program based solely on certified passenger feedback – APEX certified nearly one million flights that were rated by passengers across nearly 600 airlines from around the world using a five-star scale. These passengers were also given the opportunity to provide anonymous ratings in multiple subcategories – including Seat Comfort and Food & Beverage – to identify the APEX Passenger Choice Award® winners.
Qatar Airways Group Chief Executive Akbar Al Baker said: "Given our relentless commitment to delivering five-star excellence for all passengers, we are honoured to be named among the first ‘World Class’ airlines, as well as a ‘2022 Five Star Global Airline’ in the APEX Official Airline Ratings. We are grateful that the industry and our passengers are recognising this commitment as they fly to our more than 140 destinations around the world. After navigating the most challenging era in the history of aviation, these awards speak to the fact that, at Qatar Airways, our passengers always come first.”
Rossen Dimitrov, Chief Officer Customer Experience for Qatar Airways, said: "Throughout the pandemic, Qatar Airways was diligent in ensuring that our industry-leading onboard experience was never compromised while also providing the highest possible level of health and safety standards that safeguard the wellbeing of our passengers both on the ground and in the air. This is evidenced by passengers naming Qatar Airways as the Passenger Choice Awards winner for both Best Food & Beverage as well as Best Seat Comfort.”
APEX partnered with TripIt from Concur to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights to honour the most innovative approaches to business in passenger experience, with a focus on the organizations that go above and beyond to provide an incredible passenger experience. Qatar Airways has proven its resilience and flexibility to exceed its passengers’ expectations as they return to the skies to see friends and family, take leisure trips and start traveling on business once again.
The national carrier of Qatar continues to rebuild its network, which currently stands at over 140 destinations. With more frequencies being added to key hubs, Qatar Airways offers unrivalled connectivity to passengers, making it easy for them to change their travel dates or destination as required.
Doha
Qatar Airways has earned the title of ‘World Class’ airline and ‘2022 Five Star Global Airline’ at the APEX/IFSA Awards, in addition to securing two additional awards including APEX Passenger Choice Awards for Best Food & Beverage and Best Seat Comfort. Throughout the pandemic, the airline has been recognised for its continued emphasis on innovation and an unparalleled commitment to creating the most premium passenger experience in the industry.
The ‘World Class’ rating – created in collaboration with aviation guest experience consultancy Yates and Partners to recognize excellence across a range of different metrics – was announced as a new "North Star” for airlines at the 2021 APEX/IFSA EXPO. These metrics focus on the issues that twenty-first century travellers are most concerned about, from Safety, Wellbeing and Sustainability to Superior Service, Brand Integrity, Space and Comfort, Customer Recognition and Relevance of Cuisine.
To receive a ‘World Class’ rating, airlines must undergo extensive audits by industry professionals who rate every aspect of the guest experience over many flights, in every class. Qatar Airways was recognized for its "ultimate quality and detail management, generous space and seat concepts and guest experience innovation,” as well as "outstanding service, impeccable dish presentations and distinctive design.”
As part of the APEX Official Airline Ratings – the first airline rating program based solely on certified passenger feedback – APEX certified nearly one million flights that were rated by passengers across nearly 600 airlines from around the world using a five-star scale. These passengers were also given the opportunity to provide anonymous ratings in multiple subcategories – including Seat Comfort and Food & Beverage – to identify the APEX Passenger Choice Award® winners.
Qatar Airways Group Chief Executive Akbar Al Baker said: "Given our relentless commitment to delivering five-star excellence for all passengers, we are honoured to be named among the first ‘World Class’ airlines, as well as a ‘2022 Five Star Global Airline’ in the APEX Official Airline Ratings. We are grateful that the industry and our passengers are recognising this commitment as they fly to our more than 140 destinations around the world. After navigating the most challenging era in the history of aviation, these awards speak to the fact that, at Qatar Airways, our passengers always come first.”
Rossen Dimitrov, Chief Officer Customer Experience for Qatar Airways, said: "Throughout the pandemic, Qatar Airways was diligent in ensuring that our industry-leading onboard experience was never compromised while also providing the highest possible level of health and safety standards that safeguard the wellbeing of our passengers both on the ground and in the air. This is evidenced by passengers naming Qatar Airways as the Passenger Choice Awards winner for both Best Food & Beverage as well as Best Seat Comfort.”
APEX partnered with TripIt from Concur to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights to honour the most innovative approaches to business in passenger experience, with a focus on the organizations that go above and beyond to provide an incredible passenger experience. Qatar Airways has proven its resilience and flexibility to exceed its passengers’ expectations as they return to the skies to see friends and family, take leisure trips and start traveling on business once again.
The national carrier of Qatar continues to rebuild its network, which currently stands at over 140 destinations. With more frequencies being added to key hubs, Qatar Airways offers unrivalled connectivity to passengers, making it easy for them to change their travel dates or destination as required.