Tribune News Network
Doha
Dukhan Bank has received yet another international recognition for its innovative approach to banking services by winning the ‘Most Transformed Islamic Bank in Qatar 2023’ from Euromoney’s Islamic Finance Awards 2023. This recognition is a testament to the bank’s unwavering commitment to digital innovation, customer-centric services, and its relentless pursuit of excellence in the banking industry.
Dukhan Bank was honoured for its innovative and digital products and services that enhance the customers’ interactive engagement with the bank and comprehensive banking experience.
The award recognized Dukhan Bank’s exceptional achievements in revolutionizing the Islamic banking landscape through various groundbreaking initiatives.
Among the notable milestones and pioneering initiatives that contributed to this accolade, is the successful launch of the bank’s artificial intelligence-powered, multi-channel virtual assistant, which transformed the bank’s interactions with customers and made access to information easier and quicker in both English and Arabic languages, as well as being the first bank in Qatar to join Mastercard’s innovative digital-first program by launching the first prepaid digital card in Qatar on its mobile app.
The award also acknowledged the bank’s efforts to make banking transactions more convenient and seamless for its growing customer base by launching various digital services and products such as the Apple Pay, Google Pay, and Samsung Pay services, operating through its contactless payment platform (D-Pay).
The awards also recognise banks that have set a remarkable example of outstanding performance and adherence to international standards and legislation.
Commenting on the recognition, Mr. Talal Ahmed Al-Khaja, Chief Communications Officer, said:
“We are extremely proud to receive this recognition from Euromoney, a globally respected publisher in the financial sector. This achievement is a testament to the relentless dedication and innovative spirit of the Dukhan Bank team.
We remain committed to offering the best-in-class digital products and services to our customers to make banking transactions more easily accessible and convenient. We are glad that our digital transformation strategy continues to earn the bank international accolades.”
