QNA
Doha
Minister of Communications and Information Technology HE Mohammed bin Ali Al Mannai has said that the launch of the ‘Digital Factory’ in Qatar embodies the country’s commitment to seamlessly blend cutting-edge technology into its societal ethos.
The Ministry of Communications and Information Technology (MCIT) has formally launched the ‘Digital Factory,’ an initiative developed in partnership with Accenture, the global professional services company. It aims to transform the delivery of government digital services by transitioning from a multi-channel framework to a more integrated and unified model.
The minister confirmed that this step heralds a phase characterized by unparalleled innovation, operational efficiency, and user-centricity. Al Mannai explained that the launch of the ‘Digital Factory’ comes within the framework of digital transformation in Qatar and aims to provide more integrated and comprehensive digital services.
The primary goal of the factory’s work is to refine digital governance by delivering solutions that are consistent with the requirements of a modern digital society.
The ‘Digital Factory’s’ approach is comprehensive, encompassing state-of-the-art infrastructure, advanced data aggregation, government data exchange, and core segments such as the Data & Intelligence Hub, Human Experience Design, and Innovation Delivery.
Integrating sophisticated technologies like AI and blockchain, the Digital Factory is poised to assert its primacy in the realm of digital service development.
Over an articulated span of three years, the Digital Factory has outlined its operational trajectory. The commencement year is dedicated to enhancing services predominantly for citizens and residents. By the subsequent year, the agenda broadens to address the digital requisites of businesses and visitors, anticipating tangible benefits, including an augmentation in Total Factor Productivity, initiation of citizen opportunities, and a substantial enhancement to the digital contribution towards Qatar’s GDP.
Over a span of three years, the Digital Factory has outlined its operational trajectory. The commencement year is dedicated to enhancing services predominantly for Citizens and Residents. By the subsequent year, the agenda broadens to address the digital requisites of businesses and visitors, anticipating tangible benefits including an augmentation in Total Factor Productivity, initiation of citizen opportunities, and a substantial enhancement to the digital contribution towards Qatar’s GDP.
The MICT explained that the present challenges underscore the Digital Factory’s necessity. With 35 percent of government services encountering procedural delays, 45 percent poised for full-scale digitization, and only 27 percent of the population currently utilizing e-Services, the Digital Factory manifests as Qatar’s strategic response, underscoring MCIT’s unwavering dedication to elevating the digital service standard for all stakeholders.
Emphasizing the importance of the strategic role of the Digital Factory, research reveals that 41 percent of government services are designed to coincide with relevant life events and user interactions. Moreover, 95 percent are oriented towards proactive digital citizen engagement, with 64 percent capable of adjusting to changing digital needs, and 53 percent able to adapt to new societal needs and rules.
Chair and Chief Executive Officer, Accenture, Julie Sweet, said: "Through innovative technologies and our combined expertise, we will work together to create a modern, model digital infrastructure that will help Qatar more effectively serve its citizens, businesses and visitors.”